Customer Advocate

U.S. healthcare today is confusing, inefficient and expensive. Maestro Health is on a mission to change that.

Our team of Maestronites (yep, that’s what we call ourselves) is revolutionizing not only the way we view health and benefits but also the way we live with our benefits.

We're owned by AXA and we’re growing fast. Really fast. So, we’re looking for hard-working, talented, passionate and like-minded people who want to join us on our mission.

Sound like a team you’d love to join? Good news for you: we’re hiring  

WHAT YOU WILL BE DOING:

Our business continues to grow, and we are looking for Customer Service Advocates accustomed to a fast-paced environment. Our Advocates deliver a caring human touch to employees and businesses in need. Our team-based approach offers the Advocate an opportunity to support our customers in a variety of capacities. This position must be open to working in the hours between 8am to 8pm eastern time, with some flexibility to meet business needs. Shifts will change based on quarterly shift bids.

  • Deliver quality service to each caller and build positive relationships one interaction at a time
  • Answer benefit questions for providers and members regarding 60+ Self-Insured health plan documents
  • Maintain member/provider confidence by helping to protect the confidentiality of information coming into and being disseminated out of the department according to HIPAA guidelines
  • Meet and maintain departmental standards
  • Document all calls in call tracking system and resolve issues with empathy

WHAT SUCCESS LOOKS LIKE:

  • Handle customer requests in an accurate, timely manner, with an appropriate solution
  • High level of first call resolution
  • Adhere to our core values: Fun. Preparedness. Teamwork. Humility. Urgency. Bold Thought. Honesty.

WHAT YOU NEED:

  • Some College; Degree preferred
  • Minimum of two years’ experience in medical/dental/insurance environment
  • Strong Service mentality embedded in your DNA, understanding that while you may answer the same questions many times each day, that for each customer, it may be the first time answered for them
  • Excellent critical thinking skills and comfortable going off script to solve problems
  • Strong communication skills with the ability to use multiple systems, multitask, and prioritize
  • Self-motivated, with a strong resolve towards attendance and punctuality
  • Working knowledge of Microsoft Word, Excel and Office 365
  • Exceptional attitude and team player

WHY WORK AT MAESTRO HEALTH?

  • Personal, Vacation and Sick Time
  • Medical and Prescription
  • Dental
  • Vision
  • Life and Disability
  • Life Insurance
  • Health and Wellness programs
  • 401k with Employee Match
  • Figo – Pet Insurance
  • Kashable

We have great perks in each of our offices, along with a fun, energetic and fast-paced environment, and what will really drive you is our vision. Maestro Health is making employee health & benefits people-friendly again by making healthcare easy to understand, tools easy to use, and costs easy to control. We are aiming to become a household name within the employee health & benefits space.

We can’t do that without great people. We want to hear “WOW! That was the best job and business experience I ever had!” from every Maestronite – past, present, and future. You should be personally challenged, laugh, work your tail off and look forward to coming to work.

Are you ready to become a Maestronite? Let’s do this.

Maestro Health is an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.