U.S. healthcare today is confusing, inefficient and expensive. Maestro Health is on a mission to change that.

Our team of Maestronites (yep, that’s what we call ourselves) is revolutionizing not only the way we view health and benefits but also the way we live with our benefits.

We're owned by AXA and we’re growing fast. Really fast. So, we’re looking for hard-working, talented, passionate and like-minded people who want to join us on our mission.

Sound like a team you’d love to join? Good news for you: we’re hiring.

WHAT YOU WILL BE DOING:

Maestro Health is looking for a motivated Service Desk Engineer. This person will be responsible for handling incident and service request triage with established processes and procedures, as well as enhancing documentation.

  • Provide the first line of support for IT related issues.
  • Provide accurate and creative solutions to customer problems to ensure quick resolutions.
  • Respond, track, and resolve reported service requests and incidents within SLA guidelines.
  • Create documentation for IT knowledge base for internal IT use.
  • Coordinate with other service desk personnel and other IT groups to achieve when needed to resolve customer problems.
  • Hardware support including diagnosis, repair, setup, and configuration.
  • Clearly document tickets within the ITSM application- ServiceNow.

WHAT SUCCESS LOOKS LIKE:

  • Will gain a broad understanding of our suite of applications and may specialize in one or more of the applications.
  • Ability to resolve customer issues following defined processes.
  • Ability to work independent and in a group to drive problem resolutions.
  • Actively participate in team meetings to share ideas.
  • You are recognized for one of our core values: Customer First. Integrity. Courage. One Maestro (culture of collaboration, trust, respect, and kindness)

WHAT YOU NEED:

Strong customer service skills

  • Excellent communication skills both written and verbal.
  • Familiarity with Windows and Mac operating systems
  • Familiarity with end user hardware i.e., printers, mobile devices, computers
  • Must be able to engage in technical and business discussion.
  • 3+ years’ experience in a technical role

WHY WORK AT MAESTRO HEALTH?

  • Personal, Vacation and Sick Time
  • Medical and Prescription
  • Dental
  • Vision
  • Life and Disability
  • Health and Wellness programs
  • 401k with Employee Match
  • Kashable
  • Figo – Pet Insurance

We have great perks in each of our offices, along with a fun, energetic and fast-paced environment, and what will really drive you is our vision. Maestro Health is making employee health & benefits people-friendly again by making healthcare easy to understand, tools easy to use, and costs easy to control. We are aiming to become a household name within the employee health & benefits space.

We can’t do that without great people. We want to hear “WOW! That was the best job and business experience I ever had!” from every Maestronite – past, present, and future. You should be personally challenged, laugh, work your tail off and look forward to coming to work.

Are you ready to become a Maestronite? Let’s do this.

Maestro Health is an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.